If you purchased an item, you can exchange the unused item for another of similar or greater value following the Return policy guidelines below.
With our November Special, when you exchange an item there is no restocking fee on the returned item and we will pay for the shipping on any exchange items totaling over $99!(USA orders) We are the only saddle shop to offer free shipping on exchange items.
Please call 1-866-880-2121 for any exchanges.
If you receive a defective item that is outside of the normal quality of the manufacturer or if you need warranty work, HorseSaddleShop.com will either repair the item or replace the item with the same model number, color and size. We require a digital photograph of the defect to determine the condition of the item.
Some problems can be fixed without sending the item back and forth. All warranty work must be within the manufacturer's specified warranty period and is usually performed through the manufacturer. Used and clearance saddles do not carry a manufacturer's warranty.
Like many other Web sites, www.horsesaddleshop.com makes use of log files. These files merely logs visitors to the site - usually a standard procedure for hosting companies and a part of hosting services's analytics. The information inside the log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and possibly the number of clicks. This information is used to analyze trends, administer the site, track user's movement around the site, and gather demographic information. IP addresses, and other such information are not linked to any information that is personally identifiable.
Cookies and Web Beacons
DoubleClick DART Cookie
→ Google's use of the DART cookie enables it to serve ads to our site's visitors based upon their visit to www.horsesaddleshop.com and other sites on the Internet.
Our Advertising Partners
www.horsesaddleshop.com has no access to or control over these cookies that are used by third-party advertisers.
Third Party Privacy Policies
If you wish to disable cookies, you may do so through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browsers' respective websites. What Are Cookies?
We believe it is important to provide added protection for children online. We encourage parents and guardians to spend time online with their children to observe, participate in and/or monitor and guide their online activity. www.horsesaddleshop.com does not knowingly collect any personally identifiable information from children under the age of 13. If a parent or guardian believes that www.horsesaddleshop.com has in its database the personally-identifiable information of a child under the age of 13, please contact us immediately (using the contact in the first paragraph) and we will use our best efforts to promptly remove such information from our records.
Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.
Interested in visiting Horse Saddle Shop? Check out our Northern Indiana retail store.