Enjoy zero restocking fees & free shipping on exchange orders in May
ExchangesClick to see why we have the best saddle return/exchange policy on the PLANET.
If you purchased an item, you can exchange the unused item for another of similar or greater value following the Return policy guidelines below.
With our May Special, when you exchange an item there is no restocking fee on the returned item and we will pay for the shipping on any exchange items totaling over $99!(USA orders) We are the only saddle shop to offer free shipping on exchange items.
Please call 1-866-880-2121 for any exchanges.
ReturnsWe want you to be satisfied! We back all items we sell and offer a 2 week money back guarantee provided the following:
- Timeline: The item must be shipped back within 2 weeks from delivery.
- RMA#: Contact us at to get your RMA# before shipping. Call 1-866-880-2121 or email firstname.lastname@example.org
- Restock Fee: There is a 5% restock fee on returned items, BUT under our May Special, if you exchange for an item of similar or greater value, we will not charge the restock fee AND if your exchange item(s) total at least $99 and it's shipping in the USA, we will pay for the shipping of your exchange order!
You can even return a Special Order custom saddle with an additional 5% return fee unless your order designates otherwise!
- Condition:Unused item will contain no scuffs, scratches, dirt, or horse hair with original packaging and tags
Boots should be returned with the boot box in good condition (no tape or shipping labels on the boot box)
- Shipping: Shipping charges from the original order are non-refundable
Return shipping is the customerís responsibility and non-refundable.
International Customers: Ship returns with USPS. If you choose to use another carrier, Brokerage Fees are your responsibility; Collect on Delivery (COD) shipments will be refused.
There is no cancellation fee for a special order or back-ordered saddle that is canceled within 1 week of the order date. Special order or back-ordered saddles will have a 5% cancellation fee if cancelled after 1 week of ordering
*Please Note - We cannot accept returns for the following categories: DVDs, Books, Bits, and large quantity orders.
Defective items and warranty work
If you receive a defective item that is outside of the normal quality of the manufacturer or if you need warranty work, HorseSaddleShop.com will either repair the item or replace the item with the same model number, color and size. We require a digital photograph of the defect to determine the condition of the item.
Some problems can be fixed without sending the item back and forth. All warranty work must be within the manufacturer's specified warranty period and is usually performed through the manufacturer. Used and clearance saddles do not carry a manufacturer's warranty.
Secure ordering and your privacy
Like many other Web sites, www.horsesaddleshop.com makes use of log files. These files merely logs visitors to the site - usually a standard procedure for hosting companies and a part of hosting services's analytics. The information inside the log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and possibly the number of clicks. This information is used to analyze trends, administer the site, track user's movement around the site, and gather demographic information. IP addresses, and other such information are not linked to any information that is personally identifiable.
Cookies and Web Beacons
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Third Party Privacy Policies
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We believe it is important to provide added protection for children online. We encourage parents and guardians to spend time online with their children to observe, participate in and/or monitor and guide their online activity. www.horsesaddleshop.com does not knowingly collect any personally identifiable information from children under the age of 13. If a parent or guardian believes that www.horsesaddleshop.com has in its database the personally-identifiable information of a child under the age of 13, please contact us immediately (using the contact in the first paragraph) and we will use our best efforts to promptly remove such information from our records.
Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.
Northern Indiana store
Interested in visiting Horse Saddle Shop? Check out our Northern Indiana retail store.