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Return Policy

Enjoy zero restocking fees & free shipping on exchange orders in July


Click to see why we have the best saddle return/exchange policy on the PLANET.

If you purchased an item, you can exchange the unused item for another of similar or greater value following the Return policy guidelines below.

With our July Special, when you exchange an item there is no restocking fee on the returned item and we will pay for the shipping on any exchange items totaling over $99!(USA orders) We are the only saddle shop to offer free shipping on exchange items.

Please call 1-866-880-2121 for any exchanges.


We want you to be satisfied! We back all items we sell and offer a 2 week money back guarantee provided the following:
  • Timeline: The item must be shipped back within 2 weeks from delivery.
  • RMA#: Contact us at to get your RMA# before shipping. Call 1-866-880-2121 or email
  • Restock Fee: There is a 5% restock fee on returned items, BUT under our July Special, if you exchange for an item of similar or greater value, we will not charge the restock fee AND if your exchange item(s) total at least $99 and it's shipping in the USA, we will pay for the shipping of your exchange order!
    You can even return a Special Order custom saddle with a 5% return fee! (this will apply whether or not there is an exchange).
  • Condition:Unused item will contain no scuffs, scratches, dirt, or horse hair with original packaging and tags
    Boots should be returned with the boot box in good condition (no tape or shipping labels on the boot box)
  • Shipping: Shipping charges from the original order are non-refundable
    Return shipping is the customerís responsibility and non-refundable.
    International Customers: Ship returns with USPS. If you choose to use another carrier, Brokerage Fees are your responsibility; Collect on Delivery (COD) shipments will be refused.
  • Cancellations: There is no cancellation fee for a special order or back-ordered saddle that is canceled within 1 week of the order date. Special order or back-ordered saddles will have a 5% cancellation fee if cancelled after 1 week of ordering

    *Please Note - We cannot accept returns for the following categories: DVDs, Books, Bits, and large quantity orders.

Defective items and warranty work

If you receive a defective item that is outside of the normal quality of the manufacturer or if you need warranty work, will either repair the item or replace the item with the same model number, color and size. We require a digital photograph of the defect to determine the condition of the item.

Some problems can be fixed without sending the item back and forth. All warranty work must be within the manufacturer's specified warranty period and is usually performed through the manufacturer. Used and clearance saddles do not carry a manufacturer's warranty.

Secure ordering and your privacy

We offer online secure ordering which means that your credit card number cannot be intercepted by a third party during the transaction. As an additional security measure all credit card numbers are deleted from our system within 1 month of transaction.

We do not collect any information about our customers to be sold or lended to a third party. We may occasionally send out flyers or informational emails to active customers.

Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.

Northern Indiana store

Interested in visiting Horse Saddle Shop? Check out our Northern Indiana retail store.

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