If you purchased an item, you can exchange the unused item for another of similar or greater value following the Return policy guidelines below.
With our October Special, when you exchange an item there is no restocking fee on the returned item and we will pay for the shipping on any exchange items totaling over $99!(USA orders) We are the only saddle shop to offer free shipping on exchange items.
Please call 1-866-880-2121 for any exchanges.
If you receive a defective item that is outside of the normal quality of the manufacturer or if you need warranty work, HorseSaddleShop.com will either repair the item or replace the item with the same model number, color and size. We require a digital photograph of the defect to determine the condition of the item.
Some problems can be fixed without sending the item back and forth. All warranty work must be within the manufacturer's specified warranty period and is usually performed through the manufacturer. Used and clearance saddles do not carry a manufacturer's warranty.
We offer online secure ordering which means that your credit card number cannot be intercepted by a third party during the transaction. As an additional security measure all credit card numbers are deleted from our system within 1 month of transaction.
We do not collect any information about our customers to be sold or lended to a third party. We may occasionally send out flyers or informational emails to active customers.
Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.
Interested in visiting Horse Saddle Shop? Check out our Northern Indiana retail store.