About the Horse Saddle Shop saddle experts
Meet the dream team
Chuck Klockow | President & Head Honcho
Hello. I'm Chuck, not to be confused with Charlie - we are both Charles'. I started HorseSaddleShop.com in January of 2000. My wife's father Dale had a small tack store and we worked together to create an online version of it. I grew up in a family that always had horses and did much riding and camping in my younger years. I served 9 years in the Air Force and when I came back I found the perfect way to marry my Computer Science degree with leather and wood.
I love the fact that I get to choose who I work with and clearly have hired the best people to run a tack and western wear store. Being a bit of a hermit, I also enjoy waking up to work the first few hours of the day in my PJs at my home office with my hair disheveled and coffee at hand. Being a bit of a hermit, I then work the rest of the day in my home office. I have a very patient and lovely wife and 5 children.
We also have chickens, a duck, a dog, a few stray cats, some fish, two miniature donkeys, and a QH named Sydney that loves to be fitted with saddles.
Charlie Hueni | Vice President & Purchasing
Hi, Iím Charlie and I started working for HorseSaddleShop.com on Jan 1, 2009. My responsibilities include saddle expert/customer service and purchasing products that our customer will love. Before my life at HSS, I worked for 22 yrs in customer service and purchasing so the transition was a very natural one for me Ė just a change from castings to saddles.
A couple things I enjoy about my job (other than my super-wonderful boss)Ö 1.)Itís really fun to talk to people all over the globe Ė it makes the world seem smaller and I like that. 2.) I find extreme satisfaction in making a customer happy and 97% are very happy. The other 3% of you present wonderful opportunities for my personal growth!
Josh Hueni | Store & Operations Manager
Hey, I'm Josh and I started working for HorseSaddleShop.com in February 2011. I manage the daily tasks at our outlet store location and work in customer service (phones and emails) for the business. I like animals and helping people, so naturally this is a great job for me. I enjoy researching and providing information about the products to our customers. It's fun working with our manufacturers and interacting with people all around the world. My favorite part of the job is helping our customers find the right fit for the horse, rider, and budget!
Rebecca Pratt | Sales & Customer Service
Hi! My name is Rebecca and I started working at Horse Saddle Shop in 2018. Though I am new to the company, I'm well versed in horses and of course, customer service! I help in the store when needed but spend my days finding a perfect saddle for you and your horse on chat, by phone and email communication. I have the pleasure of coming in every day to work with a great team of extraordinary people and feel it is reflected in the customer service we provide to all of you.
If youíre looking for a great saddle, give us a call and letís chat!
Jorgi Watt | Social Media & Marketing
Hey folks! I'm Jorgi, Chuck's middle daughter! I've had the pleasure of doing odds and ends for HSS since I was a little girl, where I started out cleaning used saddles. Though I have grown up, I haven't grown out of my passion for Small Businesses, horses, or leather! To the contrary, these passions have only grown. Today, I manage my own little company called Whimsy Quaintrelle while also working on the Marketing for Horse Saddle Shop.
I love finding ways to connect our ambition of quality saddles and complete customer satisfaction to you. I may have the easiest job because one touch of a genuine leather saddle and you're already hooked!
Aubrey Renee | Used Saddles Manager
Hi guys, my name is Aubrey and I have been working at Horse Saddle Shop since October of 2018. My job at Horse Saddle Shop is to speck, clean & take pictures of all the incoming used saddles. If I'm not finding good deals on saddles, then I'm working at the front desk as a store clerk.
Other than working at HSS, I also am a student at Ivy Tech where I am studying Human Services/Social Work. I grew up with horses but am excited to continue learning more about equine through my work! If you're looking for your next saddle, give us a call or stop by the store, and we will get you set up with what works best for you and your horse!
Bill | Shipping & Purchasing
Hey, I'm Rachael and I started working at Horse Saddle Shop in September of 2016. I am a sales associate and also handle the boot purchasing. With my background, this is the perfect job for me, so with that being said, I will tell you a little bit about me. Almost every weekend you will find me competing at a barrel racing event. I have 3 Quarter Horses, soon to be 4. In 2012 I started teaching myself how to be crafty with leather, it has been so fun to learn!
I am blessed to be spending some of my time massaging horses in pain and help them to recovery. I have had some great results and increased performance in horses. I really enjoy being a certified Equine Sports Massage Therapist.
Kennedy Fear | Sales Associate
Hey everyone! My name is Kennedy Fear, I began working at Horse Saddle Shop in October of 2018. My job is to help in-store customers find a saddle that fits them, their horse, and of course, their budget! I also handle stock-- and if you've been in the store, then you know we have lots of stock! To me, organization is key, this way I can help customers find whatever it is they are looking for. My goal is to learn as much as I can about horses, saddles, and the working parts of a small business while working here.
I was drawn to HSS because I absolutely love animals-- especially horses! In fact, I go to the BCC ranch in Arizona every chance I get. Come get an in store experience; smell the leather, daydream about riding our quality saddles, and share coffee and stories with us!
About Horse Saddle Shop
We offer a lifetime of equine experience to benefit you in your next saddle purchase. Dale was an example of wisdom gained in a person's senior years. He had been selling saddles in Northern Indiana since the early '80s, until his passing in 2013. He was a great help in gathering important information on our customer's horse and our customer's riding disciplines to recommend the saddle to suit each need.
Chuck has earned the experience by being raised on a horse farm and, after a 9-year stint in the Air Force, coming back to Indiana to strengthen his equine roots. He quickly learned how to fit saddles (you can even purchase a Saddle Fitting Tool he made) and understands the characteristics of each saddle model. Charlie, Josh, and Rebeccah have assisted over 40,000 customers in their years with us and Aubrey offers valuable insight to our customers especially in the used saddle world.
Chuck is the owner of Horse Saddle Shop.com and Horse Saddle Shop Outlet (the outlet store in Bremen, IN). With both family and friends working together, there is a great atmosphere of hard work and fun. We are proud to work to the advantage of the equine community and we feel the great blessings of working together and witnessing the fruits of our combined efforts.
We make it our goal to provide the best selection of saddles available - above any other store. We are constantly expanding the brands we carry as well as the different types of saddles. Our inventory is often greater than that of our saddle manufacturers. We have the thought that "if it is not good enough for us to buy then it is not good enough for us to sell." We are unlike other stores you find on the internet - we keep hundreds of saddles in stock!
Lowest price guarantee
We welcome you to visit our stores in Bremen, IN. We take great efforts to work efficiently so we can reduce prices and pass the savings on to our customers. If you find a saddle cheaper (and in stock) let us know, we are happy to work with our customers and provide the best buying experience available. We are unlike other stores in that we do not charge shipping and we have a very modest return policy. Unlike the standard 20%, we only charge a 5% return fee.
If you are looking for a dependable family owned business with a reputation and desire to provide a well-fitting quality saddle at a low price, then look no further than HorseSaddleShop.com.