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Store Hours:
Monday through Saturday 9:00 am to 5:00 pm EST
Sunday closed
We attempt to answer the phone throughout the evening hours but sometimes just need to spend time with our families.
Mailing Address:
The Saddle Shop
9727 4b Road
Bremen, IN 46506
Phone Numbers
Store Showroom: (574) 936-5942
Orders and Information: 1.866.880.2121
Email
Information or Support: support@horsesaddleshop.com
Sales: info@horsesaddleshop.com
Returns
We want you to be satisfied! We back all things we sell and offer a 2 week (from receipt of item) money back guarantee. Unused returned items will incur a 5% stocking fee. Any special order saddles will incur a 20% return fee or a 5% cancellation fee if order is cancelled after two weeks of ordering. There is no cancellation fee for a special order saddle if it is within 2 weeks of the order date. An unused item will contain no scuffs, scratches, dirt or horse hair on the underskirt. The Saddle Shop will not accept any returns unless we first issue an RMA number. Please call (574) 936-5942 for any returns.
Any additional shipping charges such as priority or overseas charges, including return shipping are not refundable.
Exchanges
If you purchased an item you can exchange the unused item for another of similar value within two weeks of receipt. An unused item will contain no scuffs, scratches, dirt or horse hair on the underskirt. The Saddle Shop will not accept any exchanges unless we first issue an RMA number. Please call (574) 936-5942 for any exchanges. HorseSaddleShop.com does not offer free shipping for exchanged items and will charge the actual shipping fee to send the new item. Shipping charges for the original item will not be refunded.
Defective Items and Warranty Work
If you receive a defective item or need warranty work, HorseSaddleShop.com will either repair the item or replace the item with the same model number, color and size. All warranty work must be within the manufacturer's specified warranty period. Most warranty work is performed through the manufacturer.
Call Tags
If your order was somehow damanged or defective, we require a digital photograph of the defect to determine the condition of the item. Once we have ensured that the problem is outside of the normal quality of the manufacturer, we will issue a call tag for the item, causing all shipping charges to be charged to HorseSaddleShop.com. Some problems can be fixed without sending the item back and forth.
Secure Ordering and your Privacy
We offer online secure ordering which means that your credit card number cannot be intercepted by a third party during the transaction. As an additional security measure all credit card numbers are deleted from our system within 1 month of transaction.
We do not collect any information about our customers to be sold or lended to a third party. We may occasionally send out flyers or informational emails to active customers.
Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.
Email The Saddle Shop at:
info@horsesaddleshop.com
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