About the HorseSaddleShop Saddle Experts

Hello. I'm Chuck, not to be confused with Charlie - we are both Charles'. I started HorseSaddleShop.com in January of 2000. My wife's father Dale has a small tack store and we worked together to create an online version of it. I grew up in a family that always had horses and did much riding and camping in my younger years. I served 9 years in the Air Force and when I came back I found the perfect way to marry my Computer Science degree with leather and wood. I love the fact that I get to choose who I work with and clearly have hired the best people to run a tack and western wear store. Being a bit of a hermit, I also enjoy waking up to work the first few hours of the day in my PJs at my home office with my hair disheveled and coffee at hand. Being a bit of a hermit, I then work the rest of the day in my home office. I have a very patient and lovely wife and 5 children. We also have a guinea pig, a dog, a few stray cats, some fish and a QH named Sydney that loves to be fitted with saddles.

Hi, I’m Charlie and I started working for HorseSaddleShop.com on Jan 1, 2009. My responsibilities include saddle expert/ customer service and purchasing products that our customer will love. Oh yeah, and doing those great video product reviews. Before my life at HSS, I worked for 22 yrs in customer service and purchasing so the transition was a very natural one for me – just a change from castings to saddles. A couple things I enjoy about my job (other than my super-wonderful boss)… 1.)It’s really fun to talk to people all over the globe – it makes the world seem smaller and I like that. 2.)I find extreme satisfaction in making a customer happy and 97% are very happy. The other 3% of you present wonderful opportunities for my personal growth!

Hey, I'm Josh and I started working for HorseSaddleShop.com in February 2011. I manage the daily tasks at our outlet store location and work in customer service (phones and emails) for the business. I like animals and helping people, so naturally this is a great job for me. I enjoy researching and providing information about the products to our customers. It's fun working with our manufacturers and interacting with people all around the world. My favorite part of the job is helping our customers find the right fit for the horse, rider, and budget!

Hi! I'm Linda, and I've been working at HorseSaddleShop since 2009. I am head of the used saddles department. I purchase used saddles, give them a thorough inspection and deep cleaning, then get them professionally photographed. Since I started we have expanded our inventory and now are taking in consignment saddles. The best part of my job is the people that I meet and listening to the stories about their horse experiences. I also truly enjoy bringing the shine back into these used saddles so someone else can enjoy a good ride. The things I've learned on my job has been beyond my wildest dreams. I have had horses most of my life. When I was younger, I would love to go see my grandpa because of all his horses. My dad always said that it was grandpa's fault that I fell in love with these creatures. He gave me the horse fever. I've always just gone trail riding but love going to the local horse shows and fairs to watch all my friends and their kids show their horses. I'm hoping to do more horse camping in the near future and go to some places that I've never been to before. Let'r Buck!

Hey everyone, I’m Jenni and I’ve been working here at HorseSaddleShop since October of 2011. I’m currently a college student working towards getting my degree in New Media Design and a minor in photography. Being given the opportunity to be able to work on the website and design numerous graphics, while getting my degree at the same time, is such a blessing. I am definitely learning a lot! It’s a real eye opener that more than just my classmates are seeing the work that I do. I am very grateful to be working with people who are patient and answer my numerous questions! I love being involved in providing a fun shopping experience for our online customers through great graphics, information and easy navigation.

Hi! I’m Andrea Armstrong and I started working for HorseSaddleShop.com in March 2012. My main responsibilities take place in our outlet store in Bremen, IN. My main goal is to provide wonderful, attentive customer service to every person that walks into our store. I also handle most of the shipping of our products to all of our online customers. Before coming to HSS I worked in retail management for the last 7 years, so this transition came pretty easily to me. I love assisting customers in finding exactly what they are looking for, and at a price they can afford. My favorite products by far are the cowboy boots – come see me for your next pair!

Howdy! My name is Trent and I’ve been with Horse Saddle Shop since November 2012. I have a bit of a thing for vintage stuff. I write with a #2 pencil, love film photography, own a typewriter, and adore vinyl records. The craftsmanship and care that goes into a handmade saddle is an art that makes me tingle with excitement! Here at Horse Saddle Shop, you’ll find me telling our story to anyone that will listen - from press releases to Facebook and everything in between. It’s important to me that you experience who we are as a family, team, and friend. Your success is our business and we take that very seriously. I’m married to my highschool sweetheart and best friend, Abby. We live here in Bremen with our spoiled cat-son, Milo. I’m a fan of The Ohio State Buckeyes, my favorite food is haluski, and next on my bucket list is skydiving.

Hey! I'm Jessica and I've been working as a sales associate at Horse Saddle Shop since November 2012. My past retail experience has made my transition here a breeze and lots of fun! I feel very blessed for the opportunity to work with such committed and talented people. I have a passion for customer service and look forward to meeting everyone who walks through our doors. I love the atmosphere of our shop and know you will as well!

We offer a lifetime of equine experience to benefit you in your next saddle purchase. Dale is an example of wisdom gained in a person's senior years. He has been selling saddles in Northern Indiana since the early '80s. He has been a great help in gathering important information on our customer's horse and our customer's riding disciplines to recommend the saddle to suite each need. Chuck has earned the experience by being raised on a horse farm and, after a 9 year stint in the Air Force, coming back to Indiana to strengthen his equine roots. He is a quick learn on fitting with a very good grasp on the characteristics of each saddle model. Charlie has assisted over 10,000 customers in his years with us and Linda also offers valuable insight to our customers as she has been a horse owner most of her life.

Chuck is the owner of Horse Saddle Shop.com (the internet store) and Horse Saddle Shop Outlet (the outlet store in Bremen, IN). With both family and friends working together, there is a great atmosphere of hard work and fun. We are proud to work to the advantage of the equine community and we feel the great blessings of working together and witnessing the fruits of our combined efforts.

We make it our goal to provide the best selection of saddles available - above any other store. We are constantly expanding the brands we carry as well as the different types of saddles. Our inventory is often greater than that of our saddle manufacturers. We have the thought that "if it is not good enough for us to buy then it is not good enough for us to sell." We are unlike other stores you find on the internet - we keep our saddles in stock. Most of the new saddles are stored at The Saddle Shop, and all the used saddles are at Horse Saddle Shop Outlet.

We welcome you to visit our stores in Bremen, IN. We take great efforts to work efficiently so we can reduce prices and pass the savings on to our customers. If you find a saddle cheaper (and in stock) let us know, we are happy to work with our customers and provide the best buying experience available. We are unlike other stores in that we do not charge shipping and we have a very modest return policy. Unlike the standard 15% we only charge a 5% return fee.



If you are looking for a dependable family owned business with a reputation and desire to provide a well fitting quality saddle at a low price, then look no further than HorseSaddleShop.com.